Answers 24/7
Evenings, weekends and bank holidays. It never takes a day off.
AI call answering for local businesses · Coventry & Warwickshire
Never lose a customer to voicemail.
When you're with a customer, on a job or closed for the night, Caught & Sorted answers in your business's name, finds out what the caller needs and sends the details straight to your phone. You ring back and win the work.
Keep your own number. No app to learn. Set up in about 10 minutes.
The problem
Every missed call is a customer for someone else.
Most people who reach voicemail don't leave a message. They ring the next business on the list, and they've booked with someone else before you've even seen the missed call.
- With a customerHands full, can't pick up
- On the roadDriving between jobs and appointments
- Evenings & weekendsWhen people actually have time to call
1How it works
Divert the calls you can't answer.
Dial one code on your mobile. Calls you don't pick up within 20 seconds go to Caught & Sorted. When you do pick up, nothing changes.
**61*your Caught & Sorted number*11*20#Works on EE, O2 and Vodafone. On Three, ring 333 and ask for "divert when not answered". Turn it off any time with ##61#.
2How it works
Caught & Sorted answers in your name.
A natural British voice answers as your business. It finds out what the caller needs and how urgent it is, and takes their name and details. It confirms their number from caller ID, so there's no misheard digit.
Example call for a plumbing firm, recreated with AI voices. The receptionist voice is the one Caught & Sorted uses.
3How it works
The details land on your phone.
Seconds after the call, you get the details and a one-tap call-back button. Urgent calls are flagged red. Every call goes into your call log, and on Monday morning you get a summary of what came in.
What it does
Like a good receptionist, without the wage.
Asks the right questions
A leaking boiler, a car wrap or a garden design each get the questions that matter to you.
Sorts urgent from routine
Urgent calls are flagged red, with safety advice where it matters, and can be put straight through to you.
Gets the number right
It checks the caller's number against caller ID and reads details back to make sure they're right.
Knows your business
Your hours, your services, the areas you cover, and the work you do and don't take on.
Turns away sales calls
SEO firms, energy brokers and cold callers get a polite no.
Only says what you've approved
No made-up prices or promises. Anything it doesn't know, it passes to you.
Honest about being AI
It never pretends to be a person. Callers just want to know someone's got their message.
Who it's for
Any business that can't always get to the phone.
Each Caught & Sorted receptionist is set up for one business: its services, its hours, and the questions it would ask.
Trades & home services
Plumbers, heating engineers, electricians, builders
It asks: what's wrong, how urgent, the postcode
Car detailing & customising
Valeting, wraps, tints, bodywork, styling
It asks: which car, which service, when they'd like it done
Garden & landscape design
Garden designers, landscapers, tree surgeons
It asks: what they have in mind, rough size, when to visit
Interior & design studios
Interior designers, kitchens, architects
It asks: the project, the timescale, how they found you
Audio-visual & installers
Home cinema, multi-room audio, CCTV, smart homes
It asks: home or business, what they want installed, where
And yours
Clinics, salons, cleaners, removals, tutors and more
It asks: whatever you'd ask. Tell me and it's set up.
Don't take our word for it
Ring it now.
0121 816 1831Say "demo" and you'll be put through to Sam, an example receptionist. Pretend you're a customer who needs something doing. You'll hear exactly what your callers would hear.
Pricing
Try it free. Keep it if it pays.
Free
for your first 30 days
Then £49 a month. No contract, cancel any time.
Start your free monthI'm setting up the first few local firms myself, on the phone with you. Mj, Coventry.
- Answers in your business name, 24/7
- Your own Caught & Sorted number to divert to
- Email summary after every call, texts for urgent ones
- Call log and Monday-morning report
- Your hours, areas and services, changed whenever you like
- Set up with you in about 10 minutes
Questions
Good questions.
Do I need a new phone number?
No. You keep your number. You only divert the calls you don't answer to your Caught & Sorted number, and you can switch that off any time.
Will my customers know it's AI?
It introduces itself as your assistant, and if anyone asks, it says honestly that it's an AI. Most callers just want to know their message has got through and when you'll ring.
Does it work for my kind of business?
If you get calls you can't always answer, yes. Your receptionist is set up with your services, the questions you'd ask and what counts as urgent for you. There are demos running for plumbing, electrical, car detailing and customising, garden design, interior design and audio-visual installers.
What happens with urgent calls?
They're flagged red and sent to you straight away. Where safety matters, the advice comes first: for a heating firm, a gas smell means "leave the property and ring 0800 111 999". If you want, urgent calls can be put straight through to your mobile.
What if I want to answer myself?
Just pick up. Caught & Sorted only answers calls you haven't picked up within 20 seconds.
Does diverting cost me anything?
A diverted call is charged like a normal call from your phone to a UK landline. On most UK plans, that's inside your inclusive minutes. Check your tariff if you're not sure.
Can I change what it says?
Yes. Your greeting, hours, services, the areas you cover and the work you do and don't take on. Tell me and it's changed the same day.